K&M IT solutions for business In Birmingham
call us today on 0121 379 8004

IT Support in Birmingham - from your Local Microsoft Silver Midmarket Solution Provider

As a highly experienced and long established IT solutions provider located in Birmingham, the heart of the West Midlands, we understand the importance of maintaining flexibility across your systems, particularly in such a technologically evolving world. We work with you to make sure that you get the most out of your infrastructure and IT investment by utilising the best that both Cloud Computing and on premise IT solutions have to offer.

Call K&M Today on : 0121 379 8004

Managed Support Contracts In Birmingham

Many of our support customers in the West Midlands simply want to use IT systems in their company and enjoy the benefits without having to worry about the technical details of equipment or how it works.

At K&M we offer a fully managed IT support service that enables you to get on with developing your business, while we look after the IT system and simply deliver software and applications to your desktop.

We provide you with IT Consultancy, helpdesk & remote support, regular site visits, 24/7 system monitoring and regular progress meetings.

K&M will look after every aspect of your IT system and make sure everything is working as it should.

All of our Managed support contracts are covered by an individually tailored Service Level Agreement (SLA).

Call K&M In Birmingham Today on : 0121 379 8004

24-7 Telephone Support

IT system telephone support and customer service go hand in hand. Our IT support team have a wealth of experience with staff qualifications & accreditations ranging from Microsoft solution associates to solution experts.

Very few West Midlands Based IT Support Companies can provide a genuine 24-7 Helpdesk with UK based support staff, but we can offer either Standard hours 9-5:30, Extended hours or full 24-7 telephone support

All support calls are logged and can be placed either by telephone or email,

calls are prioritised in accordance with our Service Level Agreement (SLA).

We can provide you with technical advice over the telephone for the following product areas:

  • Microsoft Operating Systems
  • Apple Operating Systems
  • Internet connectivity
  • Network infrastructure
  • Anti Spam/Spyware Software
  • MS Office applications
  • Printer operation
  • Antivirus software
  • Ongoing IT system development
  • Backup software
  • Internal and External Mail
  • Anything you need Really

Call K&M in Birmingham Today on : 0121 379 8004

24-7 Remote Support In Birmingham

This is a remote service enabling our system specialists to make a secure connection to your network for system monitoring, diagnostics and fault resolution. We use remote software to analyse problems on client servers and PC’s and to resolve issues, this gives you a fast response and can also remove the need for a call out to site.

Our remote diagnostics service includes :

  • Business software advice
  • Spam analysis
  • Microsoft operating systems support
  • File restore
  • Troubleshoot system
  • Server status
  • PC remote control
  • e-mail issues
  • Anti-virus protection
  • Backup check and fault resolution
  • User administration
  • Printing issues

Call K&M In Birmingham Today on : 0121 379 8004

24-7 Server Monitoring Software

With K&M Monitoring Software we’ll be able to monitor the critical parts of your IT system, the ones that have potential to be the most problematic: it will send us specific and informative alerts so we can be rectifying a developing issue, often before you even know you have it!

K&M Monitoring software...secure in the knowledge.

24-7 Round-the-Clock Checks

Typically, you will want us to oversee much of the following:

  • Windows service monitoring
  • Daily anti-virus check will advise whether your anti-virus signatures are up to date
  • Daily backup check will alert us to problems on backup jobs
  • Disk health check - spot emerging problems with physical disk health
  • Server hard disk and hard disk subsystem check including RAID controller check
  • Disk growth rate - spot problems with disk consumption
  • Hacker check alerts us to unauthorised access attempts to your IT system
  • Hacker check alerts us to unauthorised access attempts to your IT system
  • Exchange storage size check
  • Critical events check
  • Event log check - receive alerts when specific events are - or are not - discovered

How Will You Benefit?

Many issues - like disks running out of space too quickly or anti-virus signatures not being up-to-date may not be causing problems right now but they could develop into serious, full-blown disasters if left undetected.

K&M Monitoring software offers the utmost in proactive support. We’ll become aware of developing problems before they get too large and in many cases we’ll be able to rectify them or give you timely advice on any action to be taken. There’s no hardware requirement, you can even see your own personalised, online dashboard if you wish and you can also elect to see regular reports on the state of your system.

Call K&M In The West Midlands Today on : 0121 379 8004

Account Management visits

Account Management Visits are generally carried out at 6 monthly or yearly intervals.

These visits are carried out by a senior consultant, and although we will be
monitoring your IT system throughout the year, these regular meetings are
designed to help you get the most out of your investment in IT.

No one likes unexpected costs, so our consultant will work with you to help plan any essential upgrades or replacements of your IT systems, so that they fit your IT budget.

We will make sure that your IT system continues to be reliable and cost effective.

At these Account Management visits our consultant will also offer information and advice on the following:

Systems performance issues
New Microsoft & Apple products
New hardware products and innovations
IT security issues
IT system lifecycle advice
K&M performance feedback

Call K&M In Birmingham Today on : 0121 379 8004

Consultancy Services

K&M provide unbiased consultancy services, we have no ties to any particular product or service and we are able to discuss and demonstrate everything on offer in detail.

We are used to advising our customers so they can make the most of their investment in technology.

Our In-House consultants will start by finding out all they can about your specific business sector and build a clear picture of your present and future requirements.

As we also provide ERP, Telephony and Digital Signage solutions we are in a good position to work alongside our customers and help them to develop and grow their business. K&M has been providing experienced business IT consultants for 27 years

Call K&M Today In The West Midlands on : 0121 379 8004

For more information about the best overall solution for your business, whether it be Cloud Computing, in house IT systems, or a hybrid combination of both, then K&M are here to help. For more details you can contact us in our Birmingham office on 0121 379 8004, or why not call in, we are located centrally in the West Midlands, our address is 15 The Courtyard, Gorsey Lane, Coleshill, Birmingham West Midlands, B46 1JA. Tel 0121 379 8004

Call K&M In Birmingham Today on : 0121 379 8004

Speak to one of our Consultants today on 0121 379 8004

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Products & Services

K&M has been providing Business IT Solutions In the West Midlands for over 27 years, our System Specialists have extensive knowledge of Cloud & On-Premise Solutions.